FAQ – Frequently asked questions

Is my picture suitable for the frame?

1. Quality: Make sure your photo has good lighting, and avoid blurry photos – Be sure that your picture has high resolution and the right brightness.
We all want to have a nice memory with our beloved ones, so take your time choosing the picture.

2. Dimensions: Remember that your picture should fit on the frame, there are frames for square pictures and others for rectangular ones.
If your picture doesn’t fit we will crop it to make it fit, and we will ask you for confirmation.

What is your change/cancellation policy?

We will be happy to help you change your color, size, picture, or cancel/refund the order – fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production.

For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the designing and shaping have started. To cancel or change it, would mean a charge of 45 DKK customization fee per item because the item is made to order and can no longer be sold as new.

If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.

Please review our Return Policy here if you have other questions regarding this subject.

What payment options are available?

We accept all major credit cards as well as MobilePay. Please note that all of our prices are listed in DKK and your card will be charged in your respective currency.

How long does it take to receive my product?

Usually, it takes about 3-5 business days for our spotify glass to be produced and sent out. Once shipped, It will deliver continental DK orders in 8-15 business days. International shipping times vary based on the destination.

Please note that during the holidays our production time may vary.

If you have any other inquiries you can contact us

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